Overnight Guest Service Agent - Conrad Washington DC

Hilton; Washington (District of Columbia); On-site; USD 58,000 - 62,000; Full time

Job summary

Join a leading hotel in DC as an Overnight Guest Service Agent, where you'll provide exceptional guest experiences and support hotel operations. This full-time role offers a competitive hourly wage and a range of benefits, including medical insurance and flexible pay options.

Benefits

Medical insurance

Mental health resources

Paid Time Off (PTO)

Go Hilton travel program

Parental leave

Debt-Free Education

401K with company match

Employee stock purchase plan

Career development opportunities

Recognition and rewards programs

Qualifications

• Demonstrates hospitality and integrity in guest interactions.
• Ability to upsell services and resolve guest complaints.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Handle guest checkouts and manage payments.
• Respond to guest requests and resolve issues promptly.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer focus

Adaptability

Job description

Stay inspired by joining the stunning Conrad hotel located in the heart of urban DC as an Overnight Guest Service Agent!

This stylish and sophisticated Forbes 4-Star hotel offers 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets, including a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining.

+ Classification: Full-Time
+ Shift: PM, Overnight
+ Pay: $29 per hour

Want to learn more? Visit the hotel website at https://conradwashingtondc.com/, Facebook, or Instagram.

What will I be doing?

As a Guest Services Agent, you will be responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability. Your tasks will include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with checkout, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates.
• Demonstrating knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, and answering guest inquiries.
• Upselling hotel services and facilities to maximize occupancy.
• Responding to guest requests and resolving issues promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for satisfaction.
• Receiving, relaying, and managing messages for guests.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, emphasizing innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing at all times.
• Leadership – leading in our industry and communities.
• Teamwork – collaborating effectively.
• Ownership – taking responsibility for actions and decisions.
• Now – operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering luxury hotels, resorts, extended-stay suites, and mid-priced hotels worldwide. For nearly a century, Hilton has provided excellent accommodations, service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating remarkable experiences every day. Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php.

The Benefits

Hilton supports the wellbeing of its team members through programs such as:

• Access to dailyPay for flexible pay options
• Medical insurance for you and your family
• Mental health resources and Employee Assistance Program
• Paid Time Off (PTO)
• Go Hilton travel program: 100 discounted nights
• Parental leave
• Debt-Free Education via partnership with Guild Education
• 401K with company match
• Employee stock purchase plan (Hilton Shares) at 15% discount
• Career development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary by property-specific terms and conditions.*

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Job: Guest Services, Operations, and Front Office

Title: Overnight Guest Service Agent - Conrad Washington DC

Location: null

Requisition ID: HOT0BLT4

EOE/AA/Disabled/Veterans