Guest Service Agent

Essentia Health; Duluth (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health organization seeks a Guest Services Agent to enhance visitor experience at Essentia Health. The agent will provide assistance, greet individuals warmly, and possess knowledge of campus resources. This role supports a welcoming atmosphere and serves as an initial point of contact for visitors.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer contributions

Flexible scheduling

Tuition reimbursement and training programs

Generous time off

Qualifications

• Minimum 1 year experience in an Information/Hospitality Desk or customer service.
• BCLS certification within 6 months of hire.

Responsibilities

• Provide welcoming and caring greeting to visitors.
• Answer questions, provide directions, and assist with needs.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Guest Services Agent

Job description

Building Location: Building B - St Marys Medical Center Department: 2045280 GUEST SERVICES - SMDC HOSP Job Description: Primary role is to provide a friendly, welcoming and caring greeting to each person entering Essentia Health. Will approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination. The position provides patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting. The position gives information and/or has knowledge of the Essentia campus and additional resources regarding the main campus. The position may provide information on basic community resources, including lodging, bus service and taxi service.

This position is 1:30pm to 10:00pm CST, Monday through Friday.

East Market:
Minimum of 1 year experience in an Information/Hospitality Desk or customer service environment preferred. Education Qualifications: Guest Services Agent Licensure/CertificationQualifications:

Certification/Licensure Requirements:

• Basic Cardiac Life Support (BCLS) certification within 6 months of hire

FTE: 1

Possible Remote/Hybrid Option:

Shift Rotation: Day/Eve Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline:

Compensation Range:

$15.48 - $23.22

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].