Guest Service Agent / PBX

Sonesta International Hotels Corporation; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent to join their team in Minneapolis. Responsibilities include managing guest relations, processing transactions, and supporting hotel operations, with a focus on delivering outstanding service. Candidates should possess a high school diploma and have prior hotel or customer service experience. Competitive pay and a variety of benefits are offered to ensure employee satisfaction and financial security.

Benefits

Medical, Dental and Vision Insurance

Paid Vacation and Sick Days

401(k) Retirement Plan with Company Match

Qualifications

• One year of previous hotel experience or customer service preferred.
• Fluency in English; other languages beneficial.
• Experience with Microsoft Office and Opera systems preferred.

Responsibilities

• Deliver on the promise of Sonesta Service in all guest interactions.
• Register guests, issue room keys, and provide hotel information.
• Accurately process all cash and credit card transactions.

Skills

Professional verbal and written communication skills

Problem solving

Organizational abilities

Mathematical skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Guest Service Agent / PBX page is loaded

Guest Service Agent / PBX

Apply locations Royal Sonesta Minneapolis, MN time type Full time posted on Posted 2 Days Ago job requisition id R-0064586

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

• Pay rate $19.62. Pay rate outlined follows contract requirements.

  Unite Here Local 17

  Sonesta Recognizes ttha benefits play a vital role in helping ensure the health and financial security of employees adn their families. Employees are offered a variety of benefits including:

  * Medical, Dental and Vision Insurance

  * Paid Vacation adn Sick Days

  * Holidays adn Personal Days (Floaters)

  * 401(k) Retirement Plan with Company Match

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.