Guest Service Agent

Peachtree Group Hospitality Management; Duluth (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to join their team in Duluth. This role is vital for ensuring guest satisfaction through friendly and professional service. The ideal candidate will process check-ins and check-outs, handle payments, and assist guests with their needs while adhering to high-quality standards. This position promises a rewarding experience in the hospitality sector, where you can make a difference in guests' stays and contribute to a positive work environment. If you are passionate about customer service and eager to exceed expectations, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Strong communication skills to assist guests effectively.

Responsibilities

• Process check-ins/outs and secure payments with accuracy.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.