Guest Service Agent

Peachtree Group; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a friendly and professional Guest Service Agent to join their team. This entry-level position involves ensuring guest satisfaction through efficient check-in/out processes, handling billing adjustments, and addressing guest requests. The ideal candidate will possess strong communication skills and a passion for delivering exceptional service. With a comprehensive benefits package, including medical and retirement plans, this role offers a fantastic opportunity to grow within a supportive environment. If you are eager to make a positive impact on guests' experiences, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle check-ins/outs and billing adjustments.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires following high standards of quality to ensure guest satisfaction. The agent will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. Additional perks include a generous 401(k) retirement match, Paid Holidays, Paid Time Off, access to our Employee Assistance Program, and other benefits.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other