Guest Service Agent

Drury Hotels; Dallas (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Career growth and promotions

Health and wellbeing benefits

401(k) retirement plan

Job summary

Drury Plaza Hotel in Richardson, Texas, is seeking a front desk associate to greet guests, check them in and out, and deliver a warm, efficient service experience. You will promote hotel programs, manage records, handle cash, and contribute to guest satisfaction in a fast-paced setting.

Join a team recognized for its value, with flexible scheduling, quarterly bonus opportunities up to $3,200 annually, and employee hotel discounts. Rise. Shine. Work Happy. Hiring Immediately!

Qualifications

• Warm and friendly manner in relating to the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money and using office machines.
• Ability to speak and receive direction in English.
• Willingness to work alone as scheduled.

Responsibilities

• Assist guests at the front desk with check-in/check-out, promotions, and guest records.
• Promote hotel programs, manage cash handling, monitor guest satisfaction, and resolve issues.
• Assist with breakfast and Kickback service, including setup, service, and cleanup.
• Present a high standard of integrity, service, and hospitality to guests and team members.

Skills

Warmth & friendliness

Attention to detail

Multitasking

English proficiency

Tools

Cash handling

POS system

Office machines

Job description

3PM-11PM shift

Property Location:

Drury Plaza Hotel - 165 Cityline Drive , Richardson, Texas 75082

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!