Guest Service Agent

Drury Hotels; Florence (AL); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Incentives

Flexible scheduling

Career growth

Health and well-being

401(k)

Award-winning

Job summary

Drury Plaza Hotel in Florence is seeking a friendly, organized Front Desk Associate to greet guests, check them in and out, and maintain guest records with accuracy.

You will promote hotel programs, handle cash, and respond to guest needs to ensure memorable stays. Breakfast and Kickback service support may be required, with a positive, service-focused attitude.

Qualifications

• Warm and friendly demeanor essential for guest interaction
• Strong attention to detail when handling multiple tasks
• Able to accurately handle money and basic office transactions
• Clear communication in English, both written and spoken

Responsibilities

• Greet guests and assist with check-in/check-out in a courteous, efficient manner
• Promote hotel programs and maintain accurate guest records; cash handling and problem resolution
• Support breakfast and Kickback service, including setup, service, and cleanup as needed
• Uphold high standards of integrity, service, and hospitality to reflect the Drury culture

Skills

Warm and friendly demeanor

Attention to detail

Multitasking

Money handling

English proficiency

Job description

Property Location:

Drury Plaza Hotel - 7915 U.S. Highway 42 , Florence, Kentucky 41042

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!