Guest Service Agent

Drury Hotels Company, LLC; Arlington (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

401(k)

Career growth opportunities

Job summary

Drury Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and ensure a smooth arrival and departure experience. You will promote hotel programs, manage records, and handle cash with accuracy, all while delivering the high level of hospitality Drury is known for.

The role includes assisting with breakfast and the Kickback service as needed, with a focus on friendly, efficient service and teamwork across departments.

Qualifications

• Friendly and professional interaction with guests at all times.
• Ability to communicate in English and follow written and verbal directions.
• Willingness to work flexible hours including evenings/weekends.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Promote Drury programs and maintain guest records.
• Handle cash and process payments accurately.
• Assist with breakfast and Kickback service as needed.
• Maintain cleanliness and a positive, welcoming front-desk environment.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Tools

Cash Register

POS/Payment Systems

Job description

Guest Service Agent page is loaded## Guest Service Agentlocations: 101 West Road to Six Flags, Arlington, TX 76011time type: Full timeposted on: Posted Todayjob requisition id: R40098Property Location:Corporate - 101 West Road to Six Flags, Arlington, Texas 76011#### **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* - Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**What you will do:****Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**Ensure exceptional, positive experiences for our diverse team members and guests.* Assist guests in a friendly, efficient, courteous, and professional manner.* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.**What we expect of you:****With your can-do spirit and unique personality, you will shine at Drury Hotels.**We seek friendly, highly organized communicators and multitaskers with these qualifications.* Warm and friendly manner in relating to and interacting with the public* Demonstrated attention to detail while handling multiple tasks simultaneously* Familiarity with handling money, making change, and using office machines in day-to-day activities* Ability to speak and receive direction (written and verbal direction) in English* Willingness and ability to work alone as scheduled# **Rise. Shine. Work Happy.**#### Hiring Immediately!At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states - to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE