Guest Service Agent

Drury Hotels; Greensboro (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

Drury Hotels is hiring for a front desk/guest services role at our Greensboro property. You will greet guests, check them in/out, and help with breakfast and the Kickback program while maintaining high hospitality standards.

We value friendly, organized communicators who can multitask and handle money responsibly, while speaking clear English and working scheduled shifts. Immediate hiring and team-first culture are emphasized.

Qualifications

• Warm and friendly manner with the public.
• Demonstrated attention to detail while multitasking.
• Familiar with handling money, making change, and using office machines.
• Ability to speak and follow directions in English.
• Willingness and ability to work on a schedule, including shifts.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing the front door.
• Ensure exceptional experiences for diverse team members and guests.
• Assist guests in a friendly, efficient, courteous manner and handle front desk tasks.
• Assist with breakfast and Kickback service, including setup and guest service.
• Maintain high integrity, service, and hospitality to promote the Drury culture.
• Provide courteous guest service with a +1 Service attitude and support guest needs.

Skills

Warm and friendly

Attention to detail

Money handling

English proficiency

Multitasking

Job description

Property Location: Drury Inn & Suites - 3220 Gate City Blvd. , Greensboro, North Carolina 27407

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America’s Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediate!