Guest Service Agent

Drury Hotels; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus opportunity

Flexible scheduling

Paid time off

Hotel discounts

Company-matched 401(k)

Job summary

Drury Hotels in Milwaukee is hiring immediately for a guest service position that focuses on providing exceptional service and support at the front desk. You will check guests in and out, assist with meal services, and maintain guest satisfaction.

The ideal candidate will be warm and friendly, pay attention to detail, and have the ability to work independently. The role offers flexible scheduling, paid time off, and a quarterly bonus of up to $3,200.

Qualifications

• Must possess a warm and friendly manner in interacting with guests.
• Attention to detail while managing multiple tasks.
• Experience in handling money and cash management.
• Effective communication skills in English required.
• Willingness to work independently as scheduled.

Responsibilities

• Assist guests in a friendly and professional manner.
• Perform front desk operations including guest check-ins and check-outs.
• Manage breakfast and 5:30 p.m. Kickback service.
• Maintain high standards of service and hospitality.
• Ensure exceptional guest experience with a positive attitude.

Skills

Warm and friendly manner

Attention to detail

Handling money

Ability to follow direction

Job description

Property Location: 700 N. Water Street - Milwaukee, Wisconsin 53202

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more – over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning – Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!