Guest Service Agent

Drury Hotels; New Orleans (LA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

Health benefits

Job summary

Drury Plaza Hotel at 820 Poydras Street in New Orleans seeks an enthusiastic front desk associate to greet guests, manage check-ins and check-outs, and support daily hotel operations.

Join a team offering quarterly bonus opportunities, generous discounts, room nights, and growth prospects while delivering welcoming, high-quality service to guests and colleagues alike.

Qualifications

• Warm and friendly manner when interacting with guests and colleagues.
• Attention to detail when performing front desk tasks and cash handling.
• Able to manage multiple tasks efficiently in a fast-paced hotel lobby.
• Proficient in spoken and written English; clear and courteous communication.

Responsibilities

• Greet guests, check them in/out with a smile and professional courtesy.
• Manage reservations, guest records, and cash handling accurately.
• Assist with breakfast and Kickback service as needed and maintain cleanliness.
• Uphold Drury standards of hospitality and guest satisfaction at all times.

Skills

Warm demeanor

Attention to detail

Money handling

English proficiency

Multitasking

Customer service

Job description

Property Location: Drury Plaza Hotel - 820 Poydras Street , New Orleans, Louisiana 70112-1016

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!