Guest Service Agent

Priority Dispatch Corp.; City of Albany (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Guest Service Agent to provide exceptional customer service and manage guest check-ins and check-outs. The role involves assisting guests with inquiries, resolving complaints, and ensuring maximum satisfaction. Candidates should have strong communication skills and a passion for customer service.

Qualifications

• Experience in customer service roles preferred.
• Ability to handle guest inquiries and resolve complaints efficiently.
• Strong communication skills required.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Resolve customer complaints and assist with inquiries.
• Handle guest registration and room assignments.

Skills

Customer Service

Problem Solving

Communication

Job description

Job Details

Job Location: La Quinta NYC Central Park - New York, NY

Position Type: Full Time

Salary Range: $19.00 - $21.00

Job Shift: First/Day Second/Afternoon Third/Night

Description

POSITION SUMMARY
Check-in and check-out guests, respond to inquiries and resolve problems efficiently, courteously, and professionally to ensure maximum customer satisfaction, while adhering to all SOPs and LSOPs.

ORGANIZATIONAL SCOPE:
This position is responsible for providing exceptional customer service to generate revenue.

ESSENTIAL FUNCTIONS

1. Handle guest registration and room assignments, accommodating special requests whenever possible.
2. Pre-register, block reservations, and manage same-day or future reservations following hotel policies and strategies.
3. Manage guest check-ins and check-outs in accordance with hotel policies, ensuring efficiency and friendliness.
4. Resolve customer complaints and assist with inquiries related to hotel services, events, directions, attractions, check cashing, safety boxes, etc.
5. Cancel room reservations following established procedures.
6. Assist guests in a professional and courteous manner during full house or extenuating circumstances.
7. Show guests to their rooms and assist with luggage.
8. Explain hotel facilities, their locations, hours of operation, and answer related questions.
9. Check luggage for guests, both for day use and overnight stays.

NON-ESSENTIAL FUNCTIONS

• Inventory guest room keys and request re-keying as needed.
• Assist in other areas such as Bell Person, PBX Operator, and Reservationist during high volume or absence.
• Verify registration details against computer records for accuracy.