Guest Service Agent

The Colonnade Hotel; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

The Colonnade Hotel, a Four Diamond luxury boutique hotel in Boston, seeks a front desk guest services associate. You will welcome guests, manage registrations, and provide detailed information about local dining, venues, and events.

Ideal candidates have hotel guest services experience, strong English communication, and a team-focused, energetic approach to multitasking in a fast-paced environment.

Qualifications

• Minimum of one year prior customer service experience.
• Previous guest services experience within a hotel is required.
• Must be able to speak, read, write and understand English.
• Opera experience is a plus.

Responsibilities

• Greet customers with a friendly welcome and ensure a smooth check-in experience.
• Handle guest registration and communicate hotel services and promotions.
• Operate PBX equipment, answer calls, schedule wake-up calls.
• Provide local restaurant/theatre information and recommendations.
• Give directions to hotel facilities and events.
• Resolve guest issues to maintain high satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Education

Hotel School education or college degree

Tools

Opera PMS

MS Office

Job description

Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?
The Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, The Colonnade Hotel is an independent Boston hotel with 285 elegantly appointed rooms and luxury suites. Sophisticated travelers stay at The Colonnade for its personal service, and exceptional amenities.
Please apply for the opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of Back Bay. As the face of our hotel, your primary responsibilities will be:

• Greet customers immediately with a friendly and sincere welcome.
• Guest registration process and communication of hotel services and promotions.
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls;
• Provide information and assist in recommending area restaurants, theaters community events, activities, etc.;
• Provide directions to hotel facilities or events.
• Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality;
• Perform any other job duties as assigned.

Successful candidates will have strong history of high end customer service experience. Candidates must be guest focused and have excellent communication skills. Strong attention to detail and follow through are key to your success as well as the ability to multitask and work at a fast pace.
Qualifications:

• Minimum of one year prior customer service experience required.
• Previous guest services experience within a hotel is required.
• Graduate of Hotel School or college degree highly desirable
• Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
• Computer skills including MS Office needed. Opera experience is a plus
• Working knowledge of guest and hotel services, polices and operations
• Possess a valid driver's license and clean driving record is required.
• Upbeat, energetic and work as a part of a team
• Ability to maintain confidentiality
• Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.

Use your past hotel job or customer service experience to make a difference at The Colonnade Hotel. If you are ready for the challenge - we are ready for you!