Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown

Hilton Global in; Portland (OR); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking a Part Time Overnight Guest Service Agent for their downtown Portland location. This role is perfect for those passionate about customer service and hospitality. As part of the Front Desk team, you'll greet guests, assist with check-ins, and provide information about hotel services. Enjoy perks like complimentary parking and room discounts at hotels worldwide. Join a team that values integrity, teamwork, and exceptional guest experiences. If you thrive in a dynamic environment and are ready to make a difference, apply today!

Benefits

Complimentary Parking

Room Discounts at Hilton Hotels

Monthly Upsell Incentives

Qualifications

• At least 1 year of customer service experience.
• Hotel and reservations system experience is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Provide information about hotel services and local area.
• Respond to guest requests and resolve issues promptly.

Skills

Customer Service Experience

Hotel and Reservations System Experience

Upselling Techniques

Job description

Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown

The historic Embassy Suites Portland Downtown hotel is seeking a Part Time, Overnight Guest Service Agent to join the Front Desk team. If you have customer service experience and a passion for hospitality, apply today! Enjoy perks such as complimentary parking, room discounts at Hilton Hotels worldwide, and monthly upsell incentives.

Shift Pattern: Open overnight availability required, typically 2 shifts per week, overnight schedule.

Ideal Candidate Attributes:

• At least 1 year of customer service experience
• Hotel and reservations system experience a plus
• Customer-focused with a passion for providing excellent service

Responsibilities:

• Greet guests, complete registration, and assist with check-in and check-out processes, including handling payments and issuing room keys.
• Provide information about hotel services, local area, and answer guest inquiries.
• Use upselling techniques to promote hotel amenities and maximize occupancy.
• Respond to guest requests, resolve issues promptly, and handle complaints professionally.
• Relay messages and assist guests as needed.

What We Look For:

Hilton values our Team Members who demonstrate:

• Hospitality: Delivering exceptional guest experiences
• Integrity: Doing the right thing always
• Leadership: Leading by example
• Teamwork: Collaborating effectively
• Ownership: Taking responsibility for actions
• Now: Acting with urgency and discipline

Additionally, key attributes include quality, productivity, dependability, customer focus, and adaptability.

Working at Hilton:

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. Our mission is to create remarkable experiences for guests worldwide, with our Team Members at the core of our success. Join us and be part of a team dedicated to excellence and hospitality.