Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown

Hilton Worldwide, Inc.; Portland (OR); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a renowned hospitality company as a Guest Service Agent, where your passion for customer service can shine. This part-time overnight role offers the chance to create memorable experiences for guests at a historic hotel. You'll greet guests, manage check-ins and check-outs, and ensure their stay is exceptional. With great perks like complimentary parking and room discounts, this position is perfect for those who thrive in a dynamic environment. If you have a genuine spirit for hospitality and a desire to be part of a dedicated team, this opportunity is for you!

Benefits

Complimentary Parking

Room Discounts at Hilton Hotels

Monthly Upsell Incentives Program

Qualifications

• 1+ year of customer service experience required.
• Knowledge of hotel operations and reservation systems is a plus.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out procedures and manage payments efficiently.
• Resolve guest inquiries and complaints in a timely manner.

Skills

Customer Service Experience

Hospitality Skills

Problem Solving

Upselling Techniques

Education

High School Diploma

Tools

Hotel Reservation Systems

Point-of-Sale Systems

Job description

Job Description - Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown (HOT0BLIB)

Job Description

Guest Service Agent (Part Time Overnight) - Embassy Suites by Hilton Portland Downtown (

Job Number:

HOT0BLIB )

Work Locations

Work Locations

: Embassy Suites Portland 319 S.W. Pine St. Portland 97204

The historic Embassy Suites Portland Downtown hotel is looking for their next Part Time, Overnight Guest Service Agent to join the Front Desk team! Do you have customer service experience and a genuine spirit for hospitality? Apply today! Here you will enjoy great perks such as complimentary parking and room discounts at Hilton Hotels worldwide for you and your family, plus monthly upsell incentives program!

Shift Pattern: open overnight availability required, typically 2 shifts per week, overnight schedule

The ideal candidate will possess the following attributes:

• At least 1 year of customer service experience
• Hotel and reservations system experience a plus
• Customer-focused with a passion for providing excellent service

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office