Guest Experience & Upsell Specialist — Luxury Spa

EWC Growth LLC.; New York (NY); On-site; USD 18,000 - 20,000; Part time

Benefits offered by this job

Complementary Waxing Services

50% Off Skincare Retail Products

401(k) Plan

Paid Time Off

Life and Disability Insurance

Flexible Spending Accounts

Pre-Tax Transportation Benefits

Ongoing Training

Job summary

EWC Growth LLC. is searching for a Guest Service Associate to create exceptional guest experiences while achieving sales goals. Responsibilities include educating guests about services, processing payments, and organizing reservations while maintaining a professional appearance.

The ideal candidate has 2+ years in customer service, is flexible with working hours, and possesses strong interpersonal skills. Benefits include complementary waxing services, a 401(k) plan, and paid time off.

Qualifications

• 2+ years customer service or sales experience, preferably in a retail environment.
• Ability to work flexible days and hours, including weekends/evenings.
• Maintain a professional appearance at all times.

Responsibilities

• Create an exceptional guest experience while achieving sales goals.
• Educate guests on product and service recommendations.
• Organize the reservation book based on guest requests.
• Administer check-ins and check-outs, processing payments.

Skills

Customer service experience

Interpersonal skills

Communication skills

Time management

Organizational skills

Flexibility

Education

High school diploma or GED

Job description

EWC Growth LLC. is searching for a Guest Service Associate to create exceptional guest experiences while achieving sales goals. Responsibilities include educating guests about services, processing payments, and organizing reservations while maintaining a professional appearance.

The ideal candidate has 2+ years in customer service, is flexible with working hours, and possesses strong interpersonal skills. Benefits include complementary waxing services, a 401(k) plan, and paid time off.