Guest Safety & Service Champion

Fine Entertainment Management; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Fine Entertainment Management is seeking a Security Host to provide friendly, engaging service and maintain a safe environment for guests in Las Vegas. You will ensure compliance with age checks, report incidents, and support security operations during high-traffic events.

The role emphasizes professional communication, adherence to company policies, and the ability to manage crowd flow while promoting the venue’s standards and app-based engagement.

Qualifications

• Must be 21 years or older.
• Previous experience as Security or Security Host is preferred.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage guests in conversation in a professional manner.
• Must possess a valid Alcohol Awareness Card. (TAM, ACT, or other qualifying card)
• Must possess a valid Sheriff’s Card issued by the LVMPD Fingerprint Bureau.
• Must be able to reach, stoop, bend, lift, and clean during various activities throughout shift.
• Must be able to communicate fluently in English.

Responsibilities

• Provide superior levels of customer service to all guests
• Maintain a safe atmosphere for all guests and team members
• Apply verbal judo concepts in communication with irate or intoxicated guests.
• Report all safety or security incidents to Security Director and General Manager (and Bar Manager on duty at time of incident).
• Forward employee incidents to HR and Director of Security as soon as completed.
• Complete a report for all guest incidents such as injuries or security issues
• Ensure that guests are of age by properly checking identification
• Maintain high visibility during shift
• Enforce FINE Entertainment guest standards of conduct including dress code.
• Protect FINE Entertainment property by maintaining crowd activity
• Control the flow of guests coming into the venue as well as maintaining the flow of walkways and high traffic areas.
• Maintain the proactive approach to solving any guest’s questions or problems
• Immediately stop any illegal activity or inappropriate behavior
• Escort guests from the premises based at management’s discretion
• Actively market social media and FINE Entertainment smart phone app.
• Must maintain a clean, safe, and organized work environment, following all guidelines established by the Southern Nevada Health District and Building and Fire guidelines.
• Adhere to all Department and Company Policies and Procedures.

Skills

Customer service

Communication skills

Engaging guests

English fluency

Job description

Fine Entertainment Management is seeking a Security Host to provide friendly, engaging service and maintain a safe environment for guests in Las Vegas. You will ensure compliance with age checks, report incidents, and support security operations during high-traffic events.

The role emphasizes professional communication, adherence to company policies, and the ability to manage crowd flow while promoting the venue’s standards and app-based engagement.