SECURITY

Fine Entertainment Management; Paradise (NV); On-site; USD 19,000 - 29,000; Full time

Job summary

FINE Entertainment Management is seeking a Security Host to provide friendly, engaging service and maintain a safe atmosphere for guests at the PKWY Flamingo venue in Las Vegas, NV. You will enforce standards, monitor crowd flow, and respond to incidents with professionalism.

The role requires 21+ status, security experience preferred, strong communication, and English fluency. Alcohol Awareness Card and LVMPD Sheriff’s Card are required.

Qualifications

• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage guests in conversation professionally.
• Must communicate fluently in English.

Responsibilities

• Provide superior levels of customer service to all guests.
• Maintain a safe atmosphere for all guests and team members.
• Apply verbal judo concepts in communication with irate or intoxicated guests.
• Report safety or security incidents to Security Director and General Manager.
• Forward employee incidents to HR and Director of Security as soon as completed.
• Complete a report for all guest incidents such as injuries or security issues.
• Ensure guests are of age by checking identification.
• Maintain high visibility during shift.
• Enforce guest conduct standards including dress code.
• Protect venue property by monitoring crowd activity.
• Control flow of guests entering the venue and high traffic walkways.
• Address guest questions and problems promptly.
• Stop illegal activity or inappropriate behavior immediately.
• Escort guests from the premises as directed by management.
• Market social media and the Fine Entertainment app.

Skills

Customer service

Communication

English fluency

Alcohol Awareness Card

LVMPD Sheriff’s Card

Job description

Job Details

Job Location: PKWY Flamingo - Las Vegas, NV 89147

Job Summary: Responsible for providing friendly, engaging, and superior service to every guest. Create a warm, friendly, and safe atmosphere for guests. Maintains safe environment for guests and staff.

Essential Job Functions

• Provide superior levels of customer service to all guests
• Maintain a safe atmosphere for all guests and team members
• Apply verbal judo concepts in communication with irate or intoxicated guests.
• Report all safety or security incidents to Security Director and General Manager (and Bar Manager on duty at time of incident).
• Forward employee incidents to HR and Director of Security as soon as completed.
• Complete a report for all guest incidents such as injuries or security issues
• Ensure that guests are of age by properly checking identification
• Maintain high visibility during shift
• Enforce FINE Entertainment guest standards of conduct including dress code.
• Protect FINE Entertainment property by maintaining crowd activity
• Control the flow of guests coming into the venue as well as maintaining the flow of walkways and high traffic areas.
• Maintain the proactive approach to solving any guest’s questions or problems
• Immediately stop any illegal activity or inappropriate behavior
• Escort guests from the premises based at management’s discretion
• Actively market social media and FINE Entertainment smart phone app.
• Must maintain a clean, safe, and organized work environment, following all guidelines established by the Southern Nevada Health District and Building and Fire guidelines.
• Adhere to all Department and Company Policies and Procedures.

Qualifications

• Must be 21 years or older.
• Previous experience as Security or Security Host is preferred.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage guests in conversation in a professional manner.
• Must possess a valid Alcohol Awareness Card. (TAM, ACT, or other qualifying card)
• Must possess a valid Sheriff’s Card issued by the LVMPD Fingerprint Bureau.
• Must be able to reach, stoop, bend, lift, and clean during various activities throughout shift
• Must be able to communicate fluently in English.