Guest Safety & Service Ambassador

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

Live! Casino & Hotel Louisiana in Bossier City seeks a Security Ambassador to ensure guest, team member, and asset safety while delivering excellent service. The role emphasizes a safe, welcoming environment and a positive can-do attitude across all guests and staff.

You will greet guests, verify IDs, explain rules, respond to incidents, assist in emergencies, and monitor entrances. Strong communication, situational awareness, and a valid driver’s license are required.

Qualifications

• High school diploma or GED preferred.
• 1–2 years security experience preferred.
• Must maintain licensure as required by Louisiana Gaming Control Board.

Responsibilities

• Greet guests and provide assistance in a professional manner.
• Check IDs and enforce age and entry rules for casino/hotels.
• Explain casino/hotel rules and code of conduct.
• Respond to incidents and assist with emergencies.
• Monitor entrances and log visitors/vendors.
• Assist with traffic, disputes, and security-related tasks.
• Write first reports of injury and inquiries.

Skills

Greet guests with a smile

Clear communication

Ability to write reports

Ability to use a telephone properly

Ability to read memos

Multi-tasking

Customer service skills

Valid driver's license

Under time pressure

Situational awareness

Education

High school diploma or GED

Job description

Live! Casino & Hotel Louisiana in Bossier City seeks a Security Ambassador to ensure guest, team member, and asset safety while delivering excellent service. The role emphasizes a safe, welcoming environment and a positive can-do attitude across all guests and staff.

You will greet guests, verify IDs, explain rules, respond to incidents, assist in emergencies, and monitor entrances. Strong communication, situational awareness, and a valid driver’s license are required.