Guest Safety & Security Officer - Upscale Inn

The Biltmore Company; Asheville (NC); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

On-site health clinic access

Housing/childcare assistance

Estate discounts 40% on retail &Dining

Job summary

The Biltmore Company is hiring an Inn Security Officer for The Inn on Biltmore Estate. This part-time role involves patrols, safety checks, and guest assistance to maintain a secure environment for associates and visitors.

Responsibilities include monitoring access, handling incidents, and coordinating responses to emergencies in a courteous, professional manner. Prior guest services or security experience is preferred.

Qualifications

• High school diploma required.
• 1+ year of similar guest services/safety/security experience preferred.
• Fluent written and verbal English; second language helpful.

Responsibilities

• Monitor entrances/exits and conduct daily inspections.
• Record and locate lost and found items; respond to guest inquiries.
• Investigate safety incidents and log related events.
• Escort guests and staff as needed; assist with access control.
• Assist guests with door lock/safe issues; manage lock-up areas.
• Respond to emergencies; coordinate with emergency responders.
• Maintain keys audit for doors and safes; ensure key control.
• Suggest safety improvements and participate in life-safety programs.

Skills

Guest service

Leadership

Communication

Problem solving

Discretion

Education

High school diploma

Job description

The Biltmore Company is hiring an Inn Security Officer for The Inn on Biltmore Estate. This part-time role involves patrols, safety checks, and guest assistance to maintain a secure environment for associates and visitors.

Responsibilities include monitoring access, handling incidents, and coordinating responses to emergencies in a courteous, professional manner. Prior guest services or security experience is preferred.