Estate Security & Guest Services Officer

Biltmore; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

On-site health clinic

Estate gardens access

40% off estate retail & dining

Housing/childcare assistance

Free tickets

Job summary

Biltmore Estate Security Officers are responsible for ensuring the safety and security of guests, employees, assets and property, while supporting the world class guest service experience that Biltmore offers. Duties include assisting in a professional, hospitable manner and providing security and emergency response services for assigned locations.

Schedule varies—typically 8am-6pm or 1pm-11pm—with weekend and holiday availability required.

Qualifications

• Must be at least 19 years of age and have a valid driver’s license.
• High school diploma required; AED/CPR/First Aid certification helpful.

Responsibilities

• Providing assistance to guests, employees, and vendors in a professional, courteous, and hospitable manner.
• Delivering security and emergency response services for assigned locations and events.
• Supporting safety and operational needs of staff, guests, and vendors across the estate.
• Maintaining access control for collections, secured buildings, restricted areas, and other company property and assets.
• Monitoring assigned areas to identify and address potential safety or security concerns.
• Responding appropriately to incidents, emergencies, and requests for assistance.
• Upholding company policies, procedures, and safety standards at all times.
• Providing general support and assistance to leadership, the Security Department, and the company as needed.

Skills

Guest service experience

Communication skills

Safety awareness

Education

High school diploma

Job description

Biltmore Estate Security Officers are responsible for ensuring the safety and security of guests, employees, assets and property, while supporting the world class guest service experience that Biltmore offers. Duties include assisting in a professional, hospitable manner and providing security and emergency response services for assigned locations.

Schedule varies—typically 8am-6pm or 1pm-11pm—with weekend and holiday availability required.