Inn Security & Guest Safety Lead

Biltmore; Asheville (NC); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

On-site health clinic

Estate discounts 40% off retail/dining

Housing assistance

Childcare assistance

Job summary

The Security Officer at Biltmore Inn on Biltmore Estate will help maintain a safe environment for associates and guests. The role involves foot patrols, monitoring entrances, and addressing safety concerns with calm, professional communication.

Schedule typically runs Friday through Monday across 7am–3pm, 3pm–11pm, or 11pm–7am shifts. Benefits include on-site health services, estate discounts, and housing or childcare assistance where eligible.

Qualifications

• High school diploma; additional training or certifications preferred.
• At least one year of experience in guest services, safety, security, or related field, preferably in upscale environment.
• Strong guest service orientation and proven leadership skills.
• Excellent interpersonal and written/verbal communication; second language helpful.

Responsibilities

• Monitor entrances/exits and conduct daily inspections.
• Receive, record, and store lost and found items; respond to guest inquiries about items.
• Conduct safety investigations and document incidents; coordinate emergency responses.
• Escort guests and employees to parking areas and assist with lock/safe issues.
• Respond to emergencies; manage fire alarms and life safety procedures.
• Maintain key control and participate in safety programs.

Education

High school diploma

Job description

The Security Officer at Biltmore Inn on Biltmore Estate will help maintain a safe environment for associates and guests. The role involves foot patrols, monitoring entrances, and addressing safety concerns with calm, professional communication.

Schedule typically runs Friday through Monday across 7am–3pm, 3pm–11pm, or 11pm–7am shifts. Benefits include on-site health services, estate discounts, and housing or childcare assistance where eligible.