Guest-First Security Ambassador

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

Live! Casino & Hotel Louisiana is seeking a Security Ambassador to safeguard guests, team members, and assets at the Bossier City location. You will greet guests, verify IDs, and enforce rules while delivering exceptional service in a fast-paced casino and hotel environment.

The role requires strong communication, observations skills, and the ability to respond to emergencies with a professional demeanor. A valid driver's license and licensure readiness are required.

Qualifications

• High school diploma or GED preferred.
• 1–2 years of security experience with guest service preferred.
• Ability to secure and maintain licensure as required by Louisiana Gaming Control Board.
• Must have a valid driver’s license.

Responsibilities

• Greet guests with a smile and warm welcome.
• Check IDs and enforce age/authorization rules.
• Explain casino/hotel rules and code of conduct.
• Interact professionally with guests and staff.
• Assist with disputes, intoxication, incidents, and traffic control.
• Notify supervisors of unusual events or incidents.
• Respond to medical or fire emergencies.
• Operate Security Dispatch Office and two-way radio.
• Monitor entrances and log visitors/vendors.
• Control traffic in valet and parking areas.
• Write and investigate first reports of injury.
• Assist transporting money, chips, tokens, and markers.
• Ensure safety hazards are reported and addressed.

Skills

Customer service

Observation

Communication

Multitasking

Situational awareness

Licensure readiness

Valid driver's license

Education

High school diploma or GED

Job description

Live! Casino & Hotel Louisiana is seeking a Security Ambassador to safeguard guests, team members, and assets at the Bossier City location. You will greet guests, verify IDs, and enforce rules while delivering exceptional service in a fast-paced casino and hotel environment.

The role requires strong communication, observations skills, and the ability to respond to emergencies with a professional demeanor. A valid driver's license and licensure readiness are required.