Guest Safety & Hospitality Officer

Valencia Group; San Jose (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Valencia Group is seeking a Front Desk/Bell Services associate at Hotel Valencia Santana Row in San Jose, CA. The role includes assisting with guest check-in, responding to emergencies, and ensuring lobby areas are clean and welcoming.

The position supports hotel operations across departments and aims to create a warm guest experience. Responsibilities cover bell calls, room service coordination, guest interactions, and collaboration with front desk and F&B teams to maintain a peaceful guest

Responsibilities

• Assist in checking identification at the front door for VBar guests.
• Respond to emergency situations in a calm, professional manner.
• Respond to Fire Alarms.
• Assist during power outages.
• Assist staff in earthquakes or other disasters.
• Address guest complaints regarding noise in rooms.
• Be familiar with the hotel and surrounding area.
• Roam hallways to address disturbances and escort guests.
• Complete nightly checklist.

Job description

Valencia Group is seeking a Front Desk/Bell Services associate at Hotel Valencia Santana Row in San Jose, CA. The role includes assisting with guest check-in, responding to emergencies, and ensuring lobby areas are clean and welcoming.

The position supports hotel operations across departments and aims to create a warm guest experience. Responsibilities cover bell calls, room service coordination, guest interactions, and collaboration with front desk and F&B teams to maintain a peaceful guest