Room Status & Guest Services Agent

SMGHA Nevada, LLC; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits and programs for career development

Job summary

SMGHA Nevada, LLC is seeking a Status Board Operator to manage guest requests for housekeeping services and prepare room assignments. This role involves excellent communication and organizational skills to ensure efficient operations.

The ideal candidate will have customer service experience, proficiency in Microsoft Office, and the ability to work cooperatively with a team. Join our team at Palms Casino Resort and help create memorable guest experiences!

Qualifications

• 1+ years of customer service experience preferred.
• Excellent communication skills and positive attitude.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to create an organized tracking system.
• English fluency required; bilingual Spanish skills helpful.

Responsibilities

• Receive, log and handle guest requests for housekeeping.
• Prepare daily room assignments for Guest Room Attendants.
• Check daily arrivals, departures, and VIP reports.
• Update housekeeping management on daily operations.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Knowledge of Housekeeping Operations

Ability to multi-task

Attention to detail

Tools

AS400 LMS System

Cleaning supplies knowledge

Job description

SMGHA Nevada, LLC is seeking a Status Board Operator to manage guest requests for housekeeping services and prepare room assignments. This role involves excellent communication and organizational skills to ensure efficient operations.

The ideal candidate will have customer service experience, proficiency in Microsoft Office, and the ability to work cooperatively with a team. Join our team at Palms Casino Resort and help create memorable guest experiences!