Guest Rooms Lead - Housekeeping Supervisor

Western States Lodging and Management; Ogden (UT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with company match up to 4%

Hotel discounts at properties

Medical, Dental, and Vision insurance

HSA options

PTO and Vacation

Job summary

Western States Lodging & Management is seeking a Guest Room Supervisor in Ogden to lead daily housekeeping operations, oversee guest rooms, laundry, and public spaces, and develop the team for exceptional cleanliness and guest satisfaction.

You will manage staffing based on occupancy, inspect spaces for brand standards, coach staff, and collaborate with Front Desk and Maintenance to ensure smooth operations. Weekend availability may be required.

Qualifications

• High school diploma or equivalent preferred.
• 3–5 years of relevant experience required.
• 3+ years of housekeeping supervisory experience preferred.
• Advanced knowledge of housekeeping procedures, cleaning techniques, chemicals, and equipment.
• Strong leadership and team-management skills with the ability to motivate, coach, and develop associates.
• Strong communication and interpersonal skills when working with associates, guests, leadership, and other departments.
• Excellent organizational skills for managing schedules, inventory, administrative responsibilities, and competing priorities.
• Strong attention to detail and commitment to maintaining cleanliness and brand standards.
• Basic computer skills for scheduling, inventory management, recordkeeping, and communication.
• Ability to work weekends and holidays as necessary.

Responsibilities

• Lead and oversee daily housekeeping operations for guest rooms, laundry, and public spaces.
• Plan and organize housekeeping schedules to ensure appropriate staffing and coverage based on occupancy and business demands.
• Coordinate daily room assignments and adjust priorities based on arrivals, departures, and changing guest needs.
• Inspect guest rooms and public spaces to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Conduct performance evaluations and provide ongoing coaching, feedback, and support to housekeeping associates.
• Train and develop team members on cleaning procedures, equipment, chemicals, safety practices, and service expectations.
• Enforce safety and cleanliness standards, including the proper use of personal protective equipment (PPE).
• Collaborate with Front Desk, Maintenance, and other departments to address guest needs, special requests, and operational concerns.
• Handle escalated housekeeping-related guest concerns professionally and ensure timely resolution.
• Monitor housekeeping inventory and order linens, amenities, cleaning products, and operational supplies as needed.
• Oversee laundry operations and ensure linens are properly cleaned, maintained, and inventoried.
• Lead by example and step into daily housekeeping responsibilities when additional support is needed.

Skills

Leadership

Communication

Team management

Scheduling

Inventory management

Training & development

Education

High school diploma or equivalent

Job description

Western States Lodging & Management is seeking a Guest Room Supervisor in Ogden to lead daily housekeeping operations, oversee guest rooms, laundry, and public spaces, and develop the team for exceptional cleanliness and guest satisfaction.

You will manage staffing based on occupancy, inspect spaces for brand standards, coach staff, and collaborate with Front Desk and Maintenance to ensure smooth operations. Weekend availability may be required.