Guest Room Supervisor

Western States Lodging and Management; Arizona; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match up to 4%

Hotel discounts at WS lodging & mg

Medical, Dental, Vision insurance + HS

PTO and Vacation benefits

Job summary

Western States Lodging and Management is seeking a Guest Room Supervisor to lead daily housekeeping operations across guest rooms, laundry, and public spaces while developing the team and maintaining brand standards.

You will plan staffing, coordinate room assignments, supervise cleaning quality, and drive guest satisfaction through proactive coaching and safety practices.

Qualifications

• High school diploma or equivalent preferred.
• 3–5 years of relevant housekeeping supervisory experience.
• Advanced knowledge of housekeeping procedures, cleaning techniques, chemicals, and equipment.
• Strong leadership and team-management skills.
• Excellent organizational and communication skills.
• Ability to work weekends and holidays.

Responsibilities

• Lead and oversee daily housekeeping operations for guest rooms, laundry, and public spaces.
• Plan and organize housekeeping schedules to ensure appropriate staffing and coverage based on occupancy and business demands.
• Coordinate daily room assignments and adjust priorities based on arrivals, departures, and changing guest needs.
• Inspect guest rooms and public spaces to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Conduct performance evaluations and provide ongoing coaching, feedback, and support to housekeeping associates.
• Train and develop team members on cleaning procedures, equipment, chemicals, safety practices, and service expectations.
• Enforce safety and cleanliness standards, including the proper use of PPE.
• Collaborate with Front Desk, Maintenance, and other departments to address guest needs, special requests, and operational concerns.
• Handle escalated housekeeping-related guest concerns professionally and ensure timely resolution.
• Monitor housekeeping inventory and order linens, amenities, cleaning products, and operational supplies as needed.
• Oversee laundry operations and ensure linens are properly cleaned, maintained, and inventoried.
• Lead by example and step into daily housekeeping responsibilities when additional support is needed.

Skills

Leadership

Team management

Communication

Scheduling

Coaching

Safety

Education

High school diploma or equivalent

Job description

Guest Room Supervisor | Lead the Team. Elevate the Stay.

Are you an experienced housekeeping leader who knows how to keep operations running smoothly while bringing out the best in your team? We’re looking for a Guest Room Supervisor who can take ownership of daily housekeeping operations, maintain exceptional cleanliness standards, and create a positive experience for both guests and associates.

As Guest Room Supervisor, you’ll oversee guest rooms, laundry, and public spaces while leading and developing the housekeeping team. You’ll manage scheduling, inventory, performance, safety, and daily operational priorities while working closely with other departments to deliver the level of hospitality our guests expect.

What’s in it for you- Compensation & Benefits

• Competitive Pay - hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Lead and oversee daily housekeeping operations for guest rooms, laundry, and public spaces
• Plan and organize housekeeping schedules to ensure appropriate staffing and coverage based on occupancy and business demands
• Coordinate daily room assignments and adjust priorities based on arrivals, departures, and changing guest needs
• Inspect guest rooms and public spaces to ensure cleanliness, presentation, and brand standards are consistently maintained
• Conduct performance evaluations and provide ongoing coaching, feedback, and support to housekeeping associates
• Train and develop team members on cleaning procedures, equipment, chemicals, safety practices, and service expectations
• Enforce safety and cleanliness standards, including the proper use of personal protective equipment (PPE)
• Collaborate with Front Desk, Maintenance, and other departments to address guest needs, special requests, and operational concerns
• Handle escalated housekeeping-related guest concerns professionally and ensure timely resolution
• Monitor housekeeping inventory and order linens, amenities, cleaning products, and operational supplies as needed
• Oversee laundry operations and ensure linens are properly cleaned, maintained, and inventoried
• Lead by example and step into daily housekeeping responsibilities when additional support is needed

What Makes You Successful

• High school diploma or equivalent preferred
• 3–5 years of relevant experience required
• 3+ years of housekeeping supervisory experience preferred
• Advanced knowledge of housekeeping procedures, cleaning techniques, chemicals, and equipment
• Strong leadership and team-management skills with the ability to motivate, coach, and develop associates
• Strong communication and interpersonal skills when working with associates, guests, leadership, and other departments
• Excellent organizational skills for managing schedules, inventory, administrative responsibilities, and competing priorities
• Strong attention to detail and commitment to maintaining cleanliness and brand standards
• Basic computer skills for scheduling, inventory management, recordkeeping, and communication
• Ability to work weekends and holidays as necessary

Physical Requirements

This position requires frequent walking and standing throughout the property, along with regular bending, stooping, reaching, sitting, and standing. The Guest Room Supervisor must also be able to use proper body mechanics and lifting techniques to occasionally lift items weighing up to 50 pounds.

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

You Know You’re Successful When…

The housekeeping department operates efficiently with the right coverage, guest rooms and public spaces consistently meet cleanliness and brand standards, inventory remains well managed, and guest concerns are resolved quickly and professionally. Your team understands expectations, receives meaningful coaching and support, follows proper safety procedures, and works together to provide every guest with a clean, comfortable, and welcoming experience.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.