Guest Room Supervisor

Western States Lodging and Management; Layton (UT); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401k with company match

Health, Dental, Vision insurance

Hotel discounts

PTO & Vacation

Job summary

Western States Lodging & Management is seeking a Guest Room Supervisor to lead the housekeeping department, oversee guest rooms, laundry, and public spaces, and manage staffing and budgets.

You will train staff, develop standards, coordinate with vendors, and ensure safety and brand compliance. Weekend and holiday availability may be required; a strong leadership background and proven cost-control skills are essential.

Qualifications

• High school diploma or equivalent required.
• 5+ years of housekeeping experience preferred.
• 5+ years of housekeeping supervisory experience preferred.
• Comprehensive knowledge of housekeeping management principles, procedures, cleaning techniques, chemicals, equipment, and industry best practices.

Responsibilities

• Oversee all aspects of the housekeeping department, including guest rooms, laundry, public spaces, staffing, scheduling, inventory, and daily operations.
• Recruit, train, coach, and develop housekeeping associates to build a knowledgeable and dependable team.
• Develop and implement training programs that strengthen associate performance and ensure compliance with brand, safety, and cleanliness standards.
• Establish departmental goals, priorities, procedures, and performance expectations.
• Manage housekeeping budgets, monitor expenses, control costs, and optimize the use of labor, supplies, linens, and other resources.
• Analyze housekeeping processes and identify opportunities to improve productivity, quality, efficiency, and guest satisfaction.
• Plan staffing levels and schedules based on occupancy, business forecasts, operational demands, and departmental budgets.
• Maintain relationships with vendors and coordinate the procurement of housekeeping supplies, linens, amenities, chemicals, and equipment.
• Ensure guest rooms and public spaces consistently meet company and brand cleanliness and presentation standards.
• Ensure compliance with applicable industry regulations, health requirements, safety procedures, chemical‑handling standards, and proper PPE practices.
• Lead by example and provide hands‑on operational support when necessary to ensure the success of the department.

Skills

Leadership

Strategic planning

Budgeting

Communication

Education

High school diploma

Job description

Guest Room Supervisor | Lead the Team. Elevate the Stay.

Are you an experienced housekeeping leader ready to take ownership of an entire department? We’re looking for a Guest Room Supervisor who can combine hands‑on hospitality expertise with strong leadership, operational strategy, and financial management to deliver an exceptional guest experience.

As Guest Room Supervisor, you’ll oversee all aspects of housekeeping operations, including guest rooms, laundry, public spaces, staffing, training, inventory, budgeting, vendor relationships, and departmental planning. You’ll serve as a key member of the property leadership team, identifying opportunities to strengthen operations while developing a high‑performing housekeeping team.

What’s in it for you- Compensation & Benefits

• Competitive Pay - $15 – 16.50 hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar‑for‑dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full‑time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Oversee all aspects of the housekeeping department, including guest rooms, laundry, public spaces, staffing, scheduling, inventory, and daily operations
• Recruit, train, coach, and develop housekeeping associates to build a knowledgeable and dependable team
• Develop and implement training programs that strengthen associate performance and ensure compliance with brand, safety, and cleanliness standards
• Establish departmental goals, priorities, procedures, and performance expectations
• Manage housekeeping budgets, monitor expenses, control costs, and optimize the use of labor, supplies, linens, and other resources
• Analyze housekeeping processes and identify opportunities to improve productivity, quality, efficiency, and guest satisfaction
• Plan staffing levels and schedules based on occupancy, business forecasts, operational demands, and departmental budgets
• Maintain relationships with vendors and coordinate the procurement of housekeeping supplies, linens, amenities, chemicals, and equipment
• Ensure guest rooms and public spaces consistently meet company and brand cleanliness and presentation standards
• Ensure compliance with applicable industry regulations, health requirements, safety procedures, chemical‑handling standards, and proper PPE practices
• Lead by example and provide hands‑on operational support when necessary to ensure the success of the department

What Makes You Successful

• High school diploma or equivalent required
• 5+ years of relevant housekeeping experience preferred
• 5+ years of housekeeping supervisory experience preferred
• Comprehensive knowledge of housekeeping management principles, procedures, cleaning techniques, chemicals, equipment, and industry best practices
• Strong leadership and strategic planning abilities with the ability to lead, motivate, and develop a housekeeping team
• Financial acumen with experience managing budgets, controlling costs, and optimizing resources
• Strong organizational skills with the ability to manage staffing, schedules, inventory, budgets, and multiple operational priorities
• Excellent interpersonal and communication skills with the ability to build productive relationships with associates, guests, vendors, and property leadership
• Strong understanding of health, safety, cleanliness, and regulatory requirements
• Ability to work weekends and holidays as necessary

Physical Requirements

This position requires frequent walking and standing throughout the property, along with regular bending, stooping, reaching, sitting, and standing. The Guest Room Supervisor must also be able to use proper body mechanics and lifting techniques to occasionally lift items weighing up to 50 pounds.

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

You Know You’re Successful When…

The housekeeping department consistently delivers exceptional cleanliness and guest satisfaction while operating efficiently and within budget. Your team is well trained, engaged, and accountable; staffing and resources align with business demands; safety and brand standards are consistently followed; and you proactively identify opportunities to improve processes, control costs, and strengthen departmental performance. You are a trusted member of the property leadership team who develops people, solves problems, and helps drive the overall success of the hotel.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long‑term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.