Guest Rooms & Front Desk Coordinator

Seminole Hard Rock; Atlantic City (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Life Insurance

Accident Insurance

Pet Legal

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Discretionary annual bonus

Training and Leadership development

Job summary

Seminole Hard Rock in Atlantic City is seeking a Front Desk Associate to support room rate accuracy, check-out processes, and guest services. You will communicate with management, housekeeping, VIP, accounting, and dining teams while handling reports and guest requests.

Ideal candidates will have a High School Diploma or equivalent and front desk/hotel experience preferred. The role includes benefits, a discretionary bonus program, and an hourly pay rate of $19.00.

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.
• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Communicating and working with Management via email or side-by-side interactions.
• Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining.
• Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments.
• Answering and responding to incoming phone calls and Zingle texts to guest requests.
• Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.

Education

High School Diploma or equivalent

Job description

Seminole Hard Rock in Atlantic City is seeking a Front Desk Associate to support room rate accuracy, check-out processes, and guest services. You will communicate with management, housekeeping, VIP, accounting, and dining teams while handling reports and guest requests.

Ideal candidates will have a High School Diploma or equivalent and front desk/hotel experience preferred. The role includes benefits, a discretionary bonus program, and an hourly pay rate of $19.00.