Front Desk Agent - Hotel Operations

Hard Rock Hotel Cancun; Bristol (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking a Front Desk Manager to oversee accurate room rating and keep the room rack updated at all times. The role requires a High School Diploma or equivalent, with front desk/hotel experience preferred, and offers a pay range of $14–$19 per hour.

Flexibility is required for nights, weekends, and holidays. Strong mathematical skills are essential for rate verification and reporting. Learn more via our benefits page and apply to join our iconic team.

Qualifications

• High School Diploma or equivalent required; front desk/hotel experience preferred.
• Bachelor's degree preferred.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Strong mathematical skills related to room rates and billing.

Responsibilities

• Check out vacant and clean rooms and update rack status.
• Run alert date reports.
• Review out-of-order and off-market rooms for validity.
• Answer incoming phone calls and respond to guest requests.
• Respond to guests checking out via video check-out.
• Provide bell assistance to each guest upon departure and run applicable reports to verify correct room rates.
• Perform other duties as assigned.

Skills

Front desk experience

Mathematical skills

Customer service

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Front Desk Manager

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

Essential Job Functions

• Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
• Running alert date reports
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Bachelor's degree preferred.

Additional Requirements

• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.

Work Environment

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

PAY RANGE: $14 - $19/Hourly

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!