Guest Services Concierge — Front Desk

Seminole Hard Rock; Atlantic City (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Prescription,

Life, Accident, Pet Legal

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Annual bonus program

Training and Leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Job summary

Seminole Hard Rock in Atlantic City, NJ seeks a friendly front desk professional to greet guests, register arrivals, and handle departures with accuracy. You will advise guests on local attractions and coordinate with other departments to fulfill requests.

Responsibilities include processing walk-ins, scheduling reservations, and following all health and safety protocols while providing exceptional service. The role supports team efforts with flexible hours and a positive guest experience.

Qualifications

• High School Diploma or equivalent education required, and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
• Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
• Communicate with Customer Care for future reservations via telephone calls.
• Assist with booking guest reservations that are walk-ins.
• Respond to guest requests and communicate with other departments as it relates to those requests.
• Provide alternative options to guests if their requests cannot be satisfied.
• Offering bell assistance to each guest upon departure.
• Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
• Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
• Other duties as assigned.

Skills

Customer service

Communication

Mathematical skills

English proficiency

Flexibility

Education

High School Diploma or equivalent

Job description

Seminole Hard Rock in Atlantic City, NJ seeks a friendly front desk professional to greet guests, register arrivals, and handle departures with accuracy. You will advise guests on local attractions and coordinate with other departments to fulfill requests.

Responsibilities include processing walk-ins, scheduling reservations, and following all health and safety protocols while providing exceptional service. The role supports team efforts with flexible hours and a positive guest experience.