Rooms Controller - Hotel Operations

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life, Accident, Pet

401K with match

Paid Time Off

Free Meals

Free Uniforms

Free Parking

Discounts at Hard Rock properties

Job summary

129 Boardwalk 1000 LLC in Atlantic City is seeking a Front Desk Associate to ensure accurate room ratings, manage the room rack, and assist with guest requests. The role involves coordinating with Housekeeping, VIP, Accounting and In Room Dining, and may include check-in support during high occupancy.

Requirements include a High School Diploma or equivalent; prior front desk/hotel experience is preferred. The position offers a comprehensive benefits package and a $19.00 per hour pay rate, with

Qualifications

• High School Diploma or equivalent education required.
• Previous front desk / hotel experience preferred, or an equivalent combination of education and/or experience.

Responsibilities

• Accurately rate rooms and ensure the room rack is properly adjusted.
• Check out vacant/clean rooms and update room statuses.
• Coordinate with Management, Housekeeping, VIP, Accounting and In Room Dining via email or in person.
• Run reports including verifying correct room rates and emailing them to departments.
• Answer and respond to guest calls, texts, and requests; assist with video checkout as needed.
• Assist with check-ins during business demands and/or hotel occupancy; adhere to protocols.

Education

High School Diploma or equivalent education

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted. Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack. Communicating and working with Management via email or side-by-side interactions. Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining. Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments. Answering and responding to incoming phone calls and Zingle texts to guest requests. Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi. Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates. Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy. Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.

Qualifications

High School Diploma or equivalent education required, and previous front desk / hotel experience preferred, or an equivalent combination of education and / or experience.

Benefits include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program

Pay Rate

$19.00 per hour

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!