Lead Guest Room Attendant

Boyd Gaming; Las Vegas (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Trainer for Guest Room Attendants in Las Vegas. You will lead training, delegate daily tasks, and ensure rooms are cleaned to company standards. This on-site role requires strong customer service and supervisory capabilities to support a busy hotel environment.

You will perform room inspections, update statuses, and coordinate with housekeeping for repairs, while responding quickly to guest requests and maintaining safety protocols.

Qualifications

• Excellent customer service and communication skills.
• Must be able to stand and walk for majority of shift.
• Knowledge of chemical safety in cleaning preferred.

Responsibilities

• Ensure the security of guest rooms and their contents.
• Establish and delegate work assignments to Guest Room Attendants.
• Train and coach Guest Room Attendants on cleaning standards.
• Perform inspections to ensure standards are met.
• Update room status and complete paperwork.
• Notify housekeeping of repairs needed.
• Handle guest requests promptly.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for training Guest Room Attendants, delegating work assignments, inspecting guest rooms, and serving as a support to GRAs. Responsible for ensuring that guest rooms are cleaned in accordance with company and departmental standards.

• Ensure the security of guest rooms and their contents.
• Establish and delegate work assignments to Guest Room Attendants.
• Train and coach Guest Room Attendants on the proper methods and standards expected in cleaning guest rooms.
• Perform inspections of rooms to ensure that company and departmental standards are consistently met.
• Update room status and complete requisite departmental paperwork.
• Notify housekeeping office of any repairs needed in guest rooms.
• Handle guest requests quickly and efficiently.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Six (6) months of experience in a similar position preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk for majority of shift.
• Must be able to perform all duties of a Guest Room Attendant which include, but are not limited to: being able to push or pull supply cart weighing approximately 200 pounds, lifting up to 30 pounds, kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting.
• Knowledgeable in the proper use of chemicals used in cleaning guest rooms beneficial. Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.