Lead Guest Room Attendant

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 28,000 - 42,000; Full time

Job summary

The Orleans Hotel & Casino in Las Vegas is seeking a Guest Room Attendant Supervisor to lead training and scheduling for Guest Room Attendants (GRAs), ensuring rooms are cleaned to the highest standards and guest satisfaction is maintained. Responsibilities include assigning tasks, coaching staff, inspecting rooms, updating status, and coordinating with housekeeping.

A high school diploma and strong customer service skills are required, with the ability to stand, walk, and lift as part of the

Qualifications

• High school diploma or equivalent preferred.
• Six (6) months of experience in a similar position preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk for majority of shift.
• Must be able to perform all duties of a Guest Room Attendant including lifting and bending.
• Knowledgeable in the proper use of cleaning chemicals; certifications/licenses may be required.

Responsibilities

• Train and delegate work assignments to Guest Room Attendants.
• Inspect rooms to ensure standards are met.
• Update room status and complete departmental paperwork.
• Notify housekeeping office of repairs needed in rooms.
• Handle guest requests quickly and efficiently.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Leadership

Team supervision

Training

Education

High school diploma

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for training Guest Room Attendants, delegating work assignments, inspecting guest rooms, and serving as a support to GRAs. Responsible for ensuring that guest rooms are cleaned in accordance with company and departmental standards.

• Ensure the security of guest rooms and their contents.
• Establish and delegate work assignments to Guest Room Attendants.
• Train and coach Guest Room Attendants on the proper methods and standards expected in cleaning guest rooms.
• Perform inspections of rooms to ensure that company and departmental standards are consistently met.
• Update room status and complete requisite departmental paperwork.
• Notify housekeeping office of any repairs needed in guest rooms.
• Handle guest requests quickly and efficiently.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Six (6) months of experience in a similar position preferred.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk for majority of shift.
• Must be able to perform all duties of a Guest Room Attendant which include, but are not limited to: being able to push or pull supply cart weighing approximately 200 pounds, lifting up to 30 pounds, kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting.
• Knowledgeable in the proper use of chemicals used in cleaning guest rooms beneficial. Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.