Guest Room Quality Lead — Housekeeping Excellence

Wynnresorts; Everett (MA); On-site; USD 41,000 - 51,000; Full time

Job summary

Encore Boston Harbor is seeking a Supervisor- Quality Assurance for Housekeeping to supervise guest room cleanliness and support the department to uphold Encore standards. You will assist managers and attendants to ensure guest and employee satisfaction is achieved.

Responsibilities include enforcing policies, monitoring operations, reporting issues, and promoting a positive team environment while addressing guest needs and coordinating with leadership on training and safety initiatives.

Qualifications

• High school diploma or equivalent required.
• Culinary arts, hospitality or related education or experience preferred.
• Minimum 3 years of experience preferred.
• Conversational English required; second language a plus.

Responsibilities

• Ensures Encore Boston Harbor core values and standards are implemented.
• Monitors department performance and suggests improvements.
• Maintains confidentiality and thoroughness of policies and records.
• Ensures compliance with internal policies and laws across the department.
• Delivers high levels of service and guest satisfaction.
• Provides training opportunities for team members.

Skills

Customer service

Communication

Training staff

Attention to detail

Organizational skills

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Culinary arts / Hospitality education

Job description

Encore Boston Harbor is seeking a Supervisor- Quality Assurance for Housekeeping to supervise guest room cleanliness and support the department to uphold Encore standards. You will assist managers and attendants to ensure guest and employee satisfaction is achieved.

Responsibilities include enforcing policies, monitoring operations, reporting issues, and promoting a positive team environment while addressing guest needs and coordinating with leadership on training and safety initiatives.