Housekeeping Floor Supervisor

Encore Boston Harbor; Everett (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Encore Boston Harbor in Everett, MA seeks a Supervisor - Floor – Housekeeping to oversee daily housekeeping operations, ensuring guest rooms and assigned areas meet Encore standards. You will supervise team members, perform quality inspections, and support department goals to maximize guest satisfaction.

The role emphasizes adherence to policies, collaboration with other departments, and maintaining high cleanliness and service levels across the property.

Qualifications

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in the execution of short- and long-term departmental goals and policies; monitors and evaluates effectiveness.
• Assists in supervision of daily activities to maintain departmental performance and procedures.
• Assists in supervision and performance of team members under area of responsibility.
• Monitors activities to ensure compliance with internal policies and applicable laws.
• Assists management to deliver maximum property-wide service and satisfaction.
• Facilitates communication across the property through regular department meetings.
• Assists in hiring, performance management, and employee engagement within the department.
• Keeps informed of new developments and makes recommendations for department and company success.

Responsibilities

• Oversee daily housekeeping operations to ensure standards of cleanliness in guest rooms and other areas.
• Supervise housekeeping team members and conduct inspections for quality control.
• Support department strategy and align with Encore Boston Harbor goals.
• Ensure guest and team member satisfaction through effective leadership.
• Organize and lead regular meetings to ensure clear cross-department communication.
• Support hiring, training, and performance management within the department.

Job description

• Status: Full-Time
• Compensation: USD 33.55 - USD 33.55 - hourly

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

Hourly Rate: $33.55 - $33.55

The Encore Boston Harbor Supervisor - Floor – Housekeeping is responsible for overseeing thedailyoperations ofthe HousekeepingOperations including ensuring Encore standards of cleanliness in guest rooms and assigned areas, supervising Housekeeping team members, and conducting inspections for quality control. This position will share responsibility for the financial performance, guest room cleanliness, guest satisfaction, and team member satisfaction as it relates to the operation. This includes, but is not limited to: implementing the department strategy and supporting the alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Assists in the supervision of daily activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Assists in the supervision and performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively supervises internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible