Housekeeping Operations Manager

Wynn Resorts; Everett (MA); On-site; USD 65,000 - 74,000; Full time

Job summary

Wynn Resorts' Encore Boston Harbor in Everett, MA is seeking a senior housekeeping supervisor to lead a high-volume hotel housekeeping team and uphold the property's standards. You will oversee daily operations, drive guest satisfaction, and coordinate with maintenance and other departments to ensure a spotless environment.

The role requires a High School degree or equivalent, 5 years of hotel/housekeeping experience with 3 years in a leadership role, fluency in English, and strong

Qualifications

• Fluency in English required; second language a plus.
• High School diploma or equivalent required; bachelor’s degree preferred.
• Minimum 5 years in hotel/housekeeping; 3 years in a leadership role.
• Strong computer skills and knowledge of Microsoft Office.

Responsibilities

• Ensures core values and department standards are implemented.
• Manages department goals, policies and operating procedures.
• Maintains records and reports; supervises staff performance.
• Monitors compliance with policies, laws, and safety standards.
• Promotes guest satisfaction and effective guest relations.
• Coordinates with maintenance and other departments.
• Oversees training, staff development, and scheduling.
• Ensures cleanliness standards across all guest areas.
• Supports daily shift duties and project initiatives.

Skills

English fluency

Organizational skills

Interpersonal skills

Administrative skills

Planning & project management

Attention to detail

Strong computer skills

Education

High School diploma or equivalent

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Wynn Resorts' Encore Boston Harbor in Everett, MA is seeking a senior housekeeping supervisor to lead a high-volume hotel housekeeping team and uphold the property's standards. You will oversee daily operations, drive guest satisfaction, and coordinate with maintenance and other departments to ensure a spotless environment.

The role requires a High School degree or equivalent, 5 years of hotel/housekeeping experience with 3 years in a leadership role, fluency in English, and strong