Housekeeping Floor Supervisor - Guest Experience Lead

Encore Boston Harbor; Everett (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Encore Boston Harbor in Everett, MA seeks a Supervisor - Floor – Housekeeping to oversee daily housekeeping operations, ensuring guest rooms and assigned areas meet Encore standards. You will supervise team members, perform quality inspections, and support department goals to maximize guest satisfaction.

The role emphasizes adherence to policies, collaboration with other departments, and maintaining high cleanliness and service levels across the property.

Qualifications

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in the execution of short- and long-term departmental goals and policies; monitors and evaluates effectiveness.
• Assists in supervision of daily activities to maintain departmental performance and procedures.
• Assists in supervision and performance of team members under area of responsibility.
• Monitors activities to ensure compliance with internal policies and applicable laws.
• Assists management to deliver maximum property-wide service and satisfaction.
• Facilitates communication across the property through regular department meetings.
• Assists in hiring, performance management, and employee engagement within the department.
• Keeps informed of new developments and makes recommendations for department and company success.

Responsibilities

• Oversee daily housekeeping operations to ensure standards of cleanliness in guest rooms and other areas.
• Supervise housekeeping team members and conduct inspections for quality control.
• Support department strategy and align with Encore Boston Harbor goals.
• Ensure guest and team member satisfaction through effective leadership.
• Organize and lead regular meetings to ensure clear cross-department communication.
• Support hiring, training, and performance management within the department.

Job description

Encore Boston Harbor in Everett, MA seeks a Supervisor - Floor – Housekeeping to oversee daily housekeeping operations, ensuring guest rooms and assigned areas meet Encore standards. You will supervise team members, perform quality inspections, and support department goals to maximize guest satisfaction.

The role emphasizes adherence to policies, collaboration with other departments, and maintaining high cleanliness and service levels across the property.