Guest Room Quality Lead - Housekeeping Excellence

Encore Boston Harbor; Everett (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Encore Boston Harbor in Everett, MA, is seeking a Quality Assurance Supervisor for Housekeeping. This full-time role pays hourly at $33.31 and focuses on maintaining the highest cleanliness quality across guest rooms while supporting supervisors and attendants.

The position requires high school diploma, hospitality exposure, and strong organizational skills. It offers career development in a luxury hotel setting with a focus on guest satisfaction and safety.

Qualifications

• High school degree or equivalent required.
• Culinary arts, hospitality or a related education or experience preferred.
• Minimum 3 years of experience preferred.
• Knowledge of Microsoft Office a plus.
• Outstanding organizational and interpersonal skills as well as excellent attention to detail.

Responsibilities

• Oversee and maintain guest room cleanliness quality.
• Support managers and attendants to meet standards.
• Conduct room inspections to ensure high cleanliness.
• Provide training opportunities for team members.
• Enforce safety and department policies.

Skills

Organizational skills

Interpersonal skills

Attention to detail

Conversational English

Education

High school diploma

Hospitality education preferred

Tools

Microsoft Office

Job description

Encore Boston Harbor in Everett, MA, is seeking a Quality Assurance Supervisor for Housekeeping. This full-time role pays hourly at $33.31 and focuses on maintaining the highest cleanliness quality across guest rooms while supporting supervisors and attendants.

The position requires high school diploma, hospitality exposure, and strong organizational skills. It offers career development in a luxury hotel setting with a focus on guest satisfaction and safety.