Guest Rewards Supervisor

Delaware North; Cross Lanes (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Job summary

Delaware North Gaming is seeking a full-time Player Rewards Supervisor for Mardi Gras Casino in Cross Lanes, West Virginia. You will oversee guest services operations, ensure guest needs are met, and manage promotions and staff schedules.

Required: high school diploma or GED and at least 2 years of supervisory experience in guest services; casino marketing experience is a plus and the ability to obtain a state gaming license. Microsoft Office skills are expected.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of supervisory experience in the guest service field.
• Experience in casino marketing systems preferred.
• Must be able to obtain a state gaming license.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Adhere to marketing plans and implement promotions and giveaways as directed.
• Develop logs and maintain an efficient stock of materials necessary.
• Investigate and resolve guest complaints and issues in a timely manner.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner.

Skills

Guest service supervision

Operational leadership

Promotions execution

Conflict resolution

Team scheduling

Customer relations

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Delaware North Gaming is seeking a full-time Player Rewards Supervisor for Mardi Gras Casino in Cross Lanes, West Virginia. You will oversee guest services operations, ensure guest needs are met, and manage promotions and staff schedules.

Required: high school diploma or GED and at least 2 years of supervisory experience in guest services; casino marketing experience is a plus and the ability to obtain a state gaming license. Microsoft Office skills are expected.