Guest Reservations Specialist - Hotels & Resorts

Heritage Hotels & Resorts, Inc.; Albuquerque (NM); Presencial; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

401k match

Employee discounts

Meal benefits

Free parking

Growth opportunities

Inclusive culture

Resumo da vaga

Heritage Hotels & Resorts, Inc. is seeking a Central Reservations Agent to join our Central Reservations Office. You will handle guest reservations across Heritage properties and support occupancy and revenue goals with a focus on exceptional service.

You will book, modify, and cancel reservations, provide information on amenities and promotions, and upsell to maximize revenue while maintaining accurate records and collaborating with hotel teams.

Qualificações

• Excellent verbal and written communication skills with a professional telephone presence.
• Strong customer service, organizational, and multitasking skills.
• Sales‑minded approach with the ability to identify upselling opportunities.
• Proficiency with computers and the ability to learn reservation management systems.
• High school diploma or equivalent required.
• Previous hospitality, hotel reservations, front desk, call center, or customer service experience preferred.
• Typing proficiency of at least 30 words per minute required.
• Ability to remain seated for extended periods while using a computer, headset, and telephone.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods as needed.

Responsabilidades

• Process guest reservations, modifications, and cancellations through phone, email, and other communication channels.
• Book individual and group reservations accurately using the reservation management system.
• Provide guests with information regarding hotel amenities, room types, promotions, and local attractions.
• Utilize reservation sales techniques and upselling opportunities to maximize revenue and enhance the guest experience.
• Maintain current knowledge of rates, promotions, packages, and property offerings.
• Ensure reservation details are accurate and guest information is properly documented.
• Collaborate with hotel teams to resolve guest concerns and support reservation accuracy.
• Maintain reservation activity logs, reports, and other required documentation.
• Support department initiatives and perform additional duties as assigned.

Conhecimentos

Verbal communication

Written communication

Customer service

Upselling

Reservation systems

Typing 30 WPM

Formação

High school diploma

Ferramentas

Reservation software

Descrição da vaga

Heritage Hotels & Resorts, Inc. is seeking a Central Reservations Agent to join our Central Reservations Office. You will handle guest reservations across Heritage properties and support occupancy and revenue goals with a focus on exceptional service.

You will book, modify, and cancel reservations, provide information on amenities and promotions, and upsell to maximize revenue while maintaining accurate records and collaborating with hotel teams.