Guest Reservations Specialist – Hospitality & Sales

Cape Resorts Group; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Cape Resorts Management Co is seeking a Reservations Specialist to manage incoming reservations and informational calls for its Cape May properties. You will assist guests with hotel bookings, dining packages, spa services, and resort activities to drive sales and ensure seamless guest experiences.

The role requires strong computer and data entry skills, plus excellent verbal and written communication. Prior hospitality exposure and Maestro PMS familiarity are a plus, and flexibility with

Qualifications

• Strong computer skills and proficient data entry.
• Effective verbal and written communication abilities.
• Experience with Windows-based systems.
• Hospitality experience preferred but not required.

Responsibilities

• Handle incoming reservations and informational calls for Cape Resorts properties.
• Input reservations accurately with minimal errors and update notes accordingly.
• Coordinate with Front Desk for reservation updates and changes within 24 hours of arrival.
• Run reports to support sales strategy and maintain guest confidentiality.

Job description

Cape Resorts Management Co is seeking a Reservations Specialist to manage incoming reservations and informational calls for its Cape May properties. You will assist guests with hotel bookings, dining packages, spa services, and resort activities to drive sales and ensure seamless guest experiences.

The role requires strong computer and data entry skills, plus excellent verbal and written communication. Prior hospitality exposure and Maestro PMS familiarity are a plus, and flexibility with