Guest Reservations & Events Coordinator

Forest Home, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Forest Home, Inc. is seeking a Reservations Specialist to manage year-round registration and reservations for program guests. You will deliver outstanding customer service, maintain accurate data in reservation systems and CRMs, and support church partners throughout the event planning lifecycle.

You will collaborate with Operations, Program Directors, and the Partnerships Team to ensure a high-quality guest experience and the successful execution of Forest Home’s mission.

Qualifications

• 3+ years of experience in guest services, reservations, event coordination, or related field.
• Strong interpersonal communication skills and commitment to hospitality.
• Highly organized with excellent attention to detail and follow-through.
• Proficient in CRM, registration, or reservations software.
• Ability to manage multiple deadlines in a dynamic environment.

Responsibilities

• Assist church partners and families with reservations by answering inquiries and gathering required forms.
• Maintain accurate reservation and guest information in the Reservations System and CRM tools.
• Create and update itineraries, reports, and financial documents with accuracy and confidentiality.
• Process required paperwork including medical consent forms and campership applications.
• Prepare weekly checklists to ensure event readiness and alignment.
• Review and reconcile reservation records prior to event execution.
• Serve as the primary contact for church leaders, families, and guests with timely communication.
• Respond to emails and calls by the next business day with helpful information.
• Train and guide group leaders through the reservation process.
• Maintain a service-oriented, Christ-like attitude in interactions.
• Prepare guest check-in materials and conduct on-site check-in for groups.

Skills

Customer service

Communication

Organization

CRM proficiency

Multitasking

Education

Experience in guest services/reservations/event coordination

Tools

CircuiTree

HubSpot

ClickUp

Job description

Forest Home, Inc. is seeking a Reservations Specialist to manage year-round registration and reservations for program guests. You will deliver outstanding customer service, maintain accurate data in reservation systems and CRMs, and support church partners throughout the event planning lifecycle.

You will collaborate with Operations, Program Directors, and the Partnerships Team to ensure a high-quality guest experience and the successful execution of Forest Home’s mission.