Guest Reservations Concierge – Upgrades & Flex Shifts

Ontario Airport Hotel & Conference Center; Ontario (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ontario Airport Hotel & Conference Center is seeking a Reservations Agent to deliver memorable guest service. You will respond to inquiries, accurately manage bookings, and explain rates and policies.

The role emphasizes courtesy, precision, and collaboration with Sales and Front Office teams. The position requires flexibility to work varied shifts, including evenings, weekends, and holidays, to support hotel operations and guest satisfaction.

Qualifications

• Experience in hotel reservations or customer service.
• Excellent telephone etiquette and written communication skills.
• Familiarity with Opera Cloud or similar PMS.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Respond warmly to reservation inquiries via phone, email, and approved channels.
• Create, confirm, modify, and cancel reservations in PMS.
• Explain room types, amenities, rates, deposits, and cancellation policies.
• Identify guest preferences and offer upgrades or packages.
• Coordinate group room blocks and special requests with Sales/Front Office.
• Check reservation details, payment requirements, and guest profiles for accuracy.

Skills

Reservation experience

Phone etiquette

Written communication

Flexibility

Tools

Opera Cloud

Job description

Ontario Airport Hotel & Conference Center is seeking a Reservations Agent to deliver memorable guest service. You will respond to inquiries, accurately manage bookings, and explain rates and policies.

The role emphasizes courtesy, precision, and collaboration with Sales and Front Office teams. The position requires flexibility to work varied shifts, including evenings, weekends, and holidays, to support hotel operations and guest satisfaction.