Reservations Agent — Join a Premier Pre-Opening Team

Hyatt Corporation

Ontario, Austin, Bastrop, San Antonio (CA, TX, TX, TX)

On-site

CAD 26,000 - 29,000

Full time

2 days ago

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Job summary

Hyatt Regency Ontario is hiring a Reservations Agent to support our pre-opening team, shaping guest experiences with accurate reservations and warm service. You will manage inquiries, confirm and modify bookings, and explain rates, deposits, and policies to ensure smooth stays.

Join a detail-oriented team using Opera Cloud or similar systems, with shifts including evenings, weekends, and holidays as needed.

Qualifications

Experience in hotel reservations or front desk operations.
Strong written and verbal communication skills.
Ability to use hotel reservation systems (Opera Cloud or similar).

Responsibilities

Respond warmly and promptly to reservation inquiries by telephone, email, and approved booking channels.
Create, confirm, modify, and cancel reservations accurately using hotel reservation and property management systems.
Explain room types, amenities, packages, approved rates, deposit requirements, and cancellation policies clearly.
Identify guest preferences and offer appropriate upgrades or packages to enhance their stay.
Coordinate group room blocks, VIP arrangements, rooming lists, and special requests with Sales and Front Office teams.
Check reservation details, payment requirements, and guest profiles for accuracy and confidentiality.
Resolve routine booking discrepancies and elevate rate, billing, or availability concerns promptly.
Communicate important arrival changes and special requests to Front Desk and other departments.