Front Desk Supervisor – Pre-Opening Hotel Transformation

Hyatt Corporation; Ontario, Isle of Palms (CA, SC); On-site; CAD 45,000 - 49,000; Full time

Job summary

Hyatt Regency Ontario is entering a pre-opening phase and seeks a Front Desk Supervisor to set the tone for exceptional hospitality. You will mentor agents, manage guest arrivals, room assignments, and work closely with the Front Office team to foster a welcoming environment.

The role requires leadership experience, strong guest service skills, and familiarity with Opera Cloud PMS. Flexibility for evenings, weekends, and holidays is essential as we prepare for a successful opening.

Qualifications

• Two years of hotel Front Office experience with lead or supervisory responsibilities.
• Strong communication, coaching and guest service recovery skills.
• Experience with Opera Cloud or similar PMS.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Lead front desk operations during shifts, managing arrivals, departures, room assignments and handovers.
• Coach and support Front Desk Agents in service standards, PMS use and payment procedures.
• Anticipate VIP arrivals, group needs and special requests; coordinate with Housekeeping for room readiness.
• Own guest service recovery with empathy, resolving issues promptly and escalating when needed.
• Oversee cashiering, billing adjustments, credit authorizations, and shift documentation.
• Promote privacy, key control, fraud prevention and clear shift communication.
• Contribute to staffing coverage and maintain a positive, accountable team culture.

Skills

Front Office experience

Leadership

Communication

Guest service recovery

Tools

Opera Cloud PMS

Job description

Hyatt Regency Ontario is entering a pre-opening phase and seeks a Front Desk Supervisor to set the tone for exceptional hospitality. You will mentor agents, manage guest arrivals, room assignments, and work closely with the Front Office team to foster a welcoming environment.

The role requires leadership experience, strong guest service skills, and familiarity with Opera Cloud PMS. Flexibility for evenings, weekends, and holidays is essential as we prepare for a successful opening.