Reservations Agent

Ontario Airport Hotel & Conference Center; Ontario (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ontario Airport Hotel & Conference Center is seeking a Reservations Agent to deliver memorable guest service. You will respond to inquiries, accurately manage bookings, and explain rates and policies.

The role emphasizes courtesy, precision, and collaboration with Sales and Front Office teams. The position requires flexibility to work varied shifts, including evenings, weekends, and holidays, to support hotel operations and guest satisfaction.

Qualifications

• Experience in hotel reservations or customer service.
• Excellent telephone etiquette and written communication skills.
• Familiarity with Opera Cloud or similar PMS.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Respond warmly to reservation inquiries via phone, email, and approved channels.
• Create, confirm, modify, and cancel reservations in PMS.
• Explain room types, amenities, rates, deposits, and cancellation policies.
• Identify guest preferences and offer upgrades or packages.
• Coordinate group room blocks and special requests with Sales/Front Office.
• Check reservation details, payment requirements, and guest profiles for accuracy.

Skills

Reservation experience

Phone etiquette

Written communication

Flexibility

Tools

Opera Cloud

Job description

Position Summary

A memorable guest experience starts well before check-in. As a Reservations Agent, you will be a trusted resource for travelers, helping them discover the right accommodations and plan their stay with confidence. We are seeking detail-oriented, service-minded individuals who can combine warm communication with accuracy while supporting our hotel’s exciting new chapter.

What You’ll Do

• Respond warmly and promptly to reservation inquiries by telephone, email, and approved booking channels.
• Create, confirm, modify, and cancel reservations accurately using hotel reservation and property management systems.
• Explain room types, amenities, packages, approved rates, deposit requirements, and cancellation policies clearly.
• Identify guest preferences and offer appropriate approved upgrades or packages to enhance their stay.
• Coordinate group room blocks, VIP arrangements, rooming lists, and special requests with Sales and Front Office teams.
• Check reservation details, payment requirements, and guest profiles for accuracy and confidentiality.
• Resolve routine booking discrepancies and escal… rate, billing, or availability concerns promptly.
• Communicate important arrival changes and special requests to Front Desk and other departments.

What You Bring

• Hotel reservations, front office, or customer service experience preferred.
• Excellent telephone etiquette, organization, accuracy, and written communication skills.
• Opera Cloud or comparable hotel reservation system experience preferred.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, based on business needs.

Join Our Team

Be part of the team welcoming guests to the reimagined Hyatt Regency Ontario in January 2027. We look forward to meeting people who are passionate about hospitality and excited to grow with us.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Source: Hospitality Online