Guest Relations Teammate

FX Well; Bedford (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in wellness and fitness is seeking a Guest Relations Teammate to enhance guest experiences. This role involves ensuring that every guest feels valued and well taken care of, representing the brand with professionalism and enthusiasm. You'll collaborate closely with the Guest Relations Manager and other team members to maintain high standards of service and communication. If you have a passion for helping others and thrive in a dynamic environment, this position offers a chance to make a meaningful impact in the lives of guests while being part of a vibrant team dedicated to wellness.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Create exceptional experiences for every guest at FX.
• Support day-to-day activities and needs of guests alongside the Guest Relations Manager.

Skills

Effective Communication

Interpersonal Skills

Problem Solving

Ability to Multitask

Customer Service Experience

CRM Software Experience

Job description

Description

FX WELL - Who We Are

Our mission is simple and our passion is contagious! FX Well strives to positively impact people’s lives through our digital wellness platform, engaging events, and design and management of fitness centers that truly drive lasting change in clients’ well-being. Combining our years of experience in the health and fitness space with the latest wellness technologies, we provide a holistic approach and programs suited for a wide variety of audiences.

Position Summary:

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest’s experience.

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day-to-day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, quality, and more importantly, abide by all Policies & Procedures, Protocols, and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers, and Guest Relations Manager to ensure communication, consistency, teamwork, and ultimately exceed our guest’s expectations.

Position is located at: Texas Health Fitness Center Hurst-Euless-Bedford.

Requirements

Skills & Abilities:

• Ability to work varying hours and days to meet business needs including weekends
• Ability to effectively communicate with guests and teammates
• Ability to handle multiple tasks simultaneously
• Strong interpersonal skills
• Ability to work in a fast-paced environment
• Comply with dress code
• Ability to problem solve
• Ability to take responsibility for actions
• Preferred experience with CRM Software but not required
• Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required