Guest Relations Teammate

TEAM FX; Cockeysville (MD); On-site; USD 26,000 - 37,000; Full time

Job summary

FX Studios is seeking a Guest Relations Teammate to deliver exceptional guest experiences and support daily needs in a professional, welcoming environment.

You will work closely with the Guest Relations Manager to maintain brand standards, assist guests, and ensure service consistency across interactions with service providers and teammates.

Qualifications

• Ability to work varying hours and days to meet business needs.
• Effective communication with guests and teammates.
• Ability to handle multiple tasks simultaneously.
• Strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Comply with dress code.
• Ability to problem solve and take responsibility.
• CRM software experience preferred; not required.
• Customer service or selling experience preferred; not required.

Responsibilities

• The Guest Relations Teammate is responsible for supporting the day-to-day activities and needs of our guests, working closely with the Guest Relations Manager.
• The Teammate collaborates with guests, service providers and the Guest Relations Manager to ensure communication, consistency, teamwork and exceed guest expectations.

Skills

Flexibility

Communication

Multitasking

Interpersonal skills

Fast-paced environment

Dress code

Problem solving

Accountability

Customer service

Tools

CRM software

Job description

Description

FX Studios is committed to providing exceptional customer service to each and every guest; we want each guest’s experience to be nothing less than exceptional! The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guest’s experience.

The Guest Relations Teammate is responsible for working closely with the Guest Relations Manager by supporting the day to day activities and needs of our guests. All team members must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures, Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers and Guest Relations Manager to ensure communication, consistency, teamwork and ultimately exceed our guest’s expectations.

Requirements

• Ability to work varying hours and days to meet business needs


• Ability to effectively communicate with guests and teammates


• Ability to handle multiple tasks simultaneously


• Strong interpersonal skills


• Ability to work in a fast-paced environment


• Comply with dress code


• Ability to problem solve


• Ability to take responsibility for actions


• Preferred experience with CRM Software but not required


• Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required