Guest Relations Teammate

FX Well; Willow Park (TX); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

A wellness company in Willow Park is seeking a Guest Relations Teammate. This full-time role involves creating exceptional experiences for guests and ensuring professionalism in service delivery. Ideal candidates should have strong interpersonal skills, effective communication abilities, and the capacity to work in a fast-paced environment.

Qualifications

• Ability to work varying hours and days including weekends.
• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment.

Responsabilités

• Create an exceptional experience for every guest.
• Ensure FX is presented professionally and consistently.
• Support day-to-day activities and needs of guests and members.

Connaissances

Effective communication

Strong interpersonal skills

Problem-solving

Ability to multitask

Outils

CRM Software

Description du poste

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FX WELL - Who We Are

Our mission is simple and our passion is contagious! FX Well strives to positively impact people’s lives through our digital wellness platform, engaging events, and design and management of fitness centers that truly drive lasting change in clients’ well‑being. Combining our years of experience in the health and fitness space with the latest wellness technologies, we provide a holistic approach and programs suited for a wide variety of audiences.

Position Summary

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, updated, professional, etc.). We require our team to follow our choreography and protocols to ensure consistency for the guests’ experience. The Guest Relations Teammate is responsible for working closely with the General Manager and Team Lead by supporting the day to day activities and needs of our guests and members. All teammates must model the FX brand by showing passion, creativity, and quality and more importantly abide by all Policies & Procedures, Protocols and efficiently complete all tasks assigned while achieving goals of the team. The Teammate works closely with the guests, Service Providers and management to ensure communication, consistency, teamwork and ultimately exceed our guest’s expectations.

Requirements

• Ability to work varying hours and days to meet business needs including weekends
• Ability to effectively communicate with guests and teammates
• Ability to handle multiple tasks simultaneously
• Strong interpersonal skills
• Ability to work in a fast paced environment
• Comply with dress code
• Ability to problem solve
• Ability to take responsibility for actions
• Preferred experience with CRM Software but not required
• Preferred Customer Service or selling experience (retail, hospitality, customer service, etc.) but not required

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Wellness and Fitness Services